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The Absolute Home & Office client has trojan and rootkit-like behaviour, but some of its modules have been whitelisted by several antivirus vendors.

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Absolute Software partners with many original equipment manufacturers to embed this technology in the firmware of computers, netbooks, smartphones, and tablets by Acer, ASUS, Dell, Fujitsu, HP, Lenovo, Motion, Panasonic, Samsung and Toshiba. It ensures the software is automatically reinstalled even if the hard drive is replaced, or the firmware is flashed. The persistence module, installed as part of system BIOS/UEFI, detects when the Absolute Home & Office software has been removed. It can be configured to shut down the machine's power supply immediately in this case, to force a reboot.

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If it is unable to phone home within a configurable time interval it will require a special BIOS password upon the next reboot.

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If Absolute receives a theft report, the service can be remotely commanded to phone home every 15 minutes, install additional 3rd party vendor software, such as a key logger or a forensic package, make screenshots, and various other actions.Ībsolute Home & Office also supports Intel's AT-p anti-theft protection scheme. From then on, rpcnet.exe will phone home to Absolute Software servers once a day, querying for a possible theft report, and transmitting the results of a system scan, IP address, user- and machine names and location data, which it obtains either by tapping the GPS data stream on machines equipped with GPS hardware, or by triangulating available WLAN access points in the vicinity, by providing WLAN IDs and signal strengths so Absolute Software servers can geolocate the device using the Mexens Technology data base.

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In turn, rpcnetp.exe will download the full agent software and install the rpcnet.exe Windows service. On some Toshiba laptops, rpcnetp.exe is factory-preinstalled by Toshiba on the unit's hard drive. The BIOS service is disabled by default and can be enabled by purchasing a license for Absolute Home & Office upon being enabled, the BIOS will copy a downloader agent named rpcnetp.exe from the BIOS flash ROM to the System32 folder on Windows systems. If the hard drive is replaced or reformatted, the software will be lost. Absolute Home & Office can be installed on Apple computers, but it will be stored on the hard drive instead of the BIOS.

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Apple, unlike some other PC manufacturers, does not allow the software to be installed in the BIOS. Ībsolute Home & Office comes preinstalled in some Acer, Asus, Fujitsu, Panasonic, Toshiba, Dell, HP and Lenovo machines. In the event of theft, a user can log into their online account to remotely lock the computer or delete sensitive files to avoid identity theft. The team works with local law enforcement to recover the protected device, and provides police with evidence to pursue criminal charges. The Investigations and Recovery team forensically mine the computer using key captures, registry and file scanning, geolocation, and other investigative techniques. Then, the next time the protected device connects to the internet, it switches to theft mode and accelerates Monitoring Center communication. If the device is stolen the owner is able to contact Absolute. Subsequent contact occurs daily, checking to ensure the agent remains installed and provides detailed data such as location, user, software, and hardware. The software may be updated by modules, downloaded from a command server. Once installed, the Absolute Home & Office agent makes itself persistent by making an initial call to the 'Monitoring Center'. This installer is vulnerable to certain local attacks, and attacks from hackers who can control network communications of the victim. This installer later downloads the full agent from Absolute's servers via the internet. The software agent behaves like a rootkit, reinstalling a small installer agent into the Windows OS at boot time. Īnalysis of Absolute Home & Office (LoJack) by Kaspersky Lab shows that in rare cases, the software was preactivated without user authorization.

Absolute Software licensed the name LoJack from the vehicle recovery service LoJack in 2005. Absolute Home & Office has services of an investigations and recovery team who partners with law enforcement agencies to return laptops to their owners. The persistent security features are built into the firmware of devices. Absolute Home & Office (originally known as CompuTrace, and LoJack for Laptops) is a proprietary laptop theft recovery software ( laptop tracking software).

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